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FREQUENTLY ASKED QUESTION

TExWA FAQ MARATHON

VIDEOS

 

Dear veterans,

BANK IS FIRST and REST IS NEXT. Bank is saving our life vis-a-vis it is our duty and responsibility to save the bank. We must be aware of the rule position to perform our duty with due diligence and to avoid mistakes with/ without intention or negligence. 

Recent explanations and charge sheets are alarming and as an  association it becomes our responsibility to inform FAQs to all its members.

23 Aug 2023 onwards we will publish one FAQ per day for the awareness of our members. Please go through the same meticulously and avoid untoward hassles.

Note:

This is for guidance only. Cannot be quoted as authority. Please go through recent circulars for more information.

 

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01/100. 
002/100. Can I pay self cheque (without crossing bearer/ or Bearer) to any other person?
003/100. I have been asked to go for fund collection and remittance along with another person who is not our bank staff.  Can I go?
004/100. What is the procedure for sick, old & Incapacitated persons?
005/100. Can I open account without customer presence?
006/100. What is the procedure for transfer of account?
007/100. What is the procedure for a person who cannot sign due to loss of both hands?
008/100. Who is the Custodian of withdrawal slip?
009/100 What are EorS, AorS & Joint accounts?
010/100. In which age minors are allowed to open and operate a savings bank account independently?
013/100 What is this Content of new Cyber Fraud Awareness Pamphlets?
016/100. Who are walk-in customers?
019/100.  Strengthening Controls to prevent Money Mule accounts
022/100 What is Customer due Diligence (CDD) Procedure
011/100.  What are the preventive vigilance measures against cyber frauds and  suspicious fund transfers at branches?
FAQ NO. 14 What is this Content of new Cyber Fraud Awareness Pamphlets?
017/100  What are the measures to be taken for Timely Redressal of Customer Complaints?
020/100 What is the procedure of Reporting of complaints under Whistle Blower Policy
023/100 What is the latest Advisory on Temporary Overdrafts
012/100 Customer Handling : The Art of Service.What are the principles to be followed while discharging the duties? 
015/100. What is rounding off transactions?
018/100. What are the Action Points to address grievances?
021/100 What is the procedure for Payment of cheques after banking hours (2)
024/100  What is the procedure for cash deposit into accounts by third parties
025/100 What are the guidelines for handling request received from LEA for sharing Customer information
028/100 How to Prevent of financial frauds through voice Calls & SMS
031/100 What are the types of Crossing in Cheques?
026/100 What is the importance of maintaining constant vigilance regarding security and safety measures at Branch level
027/100 What is the procedure for Payment of Cash against Un-crossed instruments across the counter
029/100 Does the loss of branch keys pose a serious security risk
030/100 What key precautions should staff follow while handling jewel loans
032/100 What is the procedure for expressing views in social media by employees ?
033/100 What are the Important guidelines to avoid Jewel loan complaints?
034/100 What is the procedure for opening of Current Accounts – Need for discipline
035/100 What precautions should branch officials take to prevent fraud arising from non-adherence to prescribed systems and procedures?
036/100 What is the procedure for Repayment of Term / Fixed Deposits with 'Either or Survivor' or 'Former or Survivor' Mandate?
037/100. Why is a Pre-Holiday Security and Safety Audit Checklist important?
038/100What are the implementations of GRM and MRM under NCRP CFCFRMS(Citizen financial cyber fraud reporting and management system) guidelines?
039/100 What is Stop Payment in Cheques?
040/100 What is the procedure for providing banking facilities to Visually Impaired Persons ?
041/100What is the procedure for Guidelines for the purpose of opening/ operating bank accounts of Persons with Autism, Cerebral Palsy, Mental Retardation, Mental Illness and Mental Disabilities ?
042/100  In which age minors are allowed to open and operate a savings bank account independently?
043/100   What is the procedure for changing the account?
044/100  What is the procedure for updating the cash drawer?
045/100 How to handle of chargeback cases and cyber fraud complaints?
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